Got Questions?

Our FAQ section can guide you through some questions that you may have.

Are you FAA compliant?

Yes! We have taken extra measures to ensure we fly safe and stay complaint with the FAA when flying our drones commercially. Our pilots are trained and have passed the Part 107 rule by the FAA for flying sUAS (Small Unmanned Aircraft Systems).

Are you permitted by North Carolina?

Yes! We have obtained our NC Commercial UAS Operator Permit and abide by all applicable federal, state and local laws, regulations and ordinances. Our valid Permit Number is C0001056.

How long do drone photos or videos take and do I have to be present?

Drone photography and/or videos take anywhere from 1-2 hours depending on the size and scale of the property and project.

Realtors or owners do not have to be present. However, the owner of the property will have to sign and submit our Property Owner Consent Form prior to the drone photo shoot. This form just is legally required for any commercial drone operation and gives us the permission from the property owner to launch and land a drone on their property.

What are Real Estate Video Walkthroughs?

Real Estate Video Walkthroughs are a new way to showcase your property listings with high quality, “Hollywood” style, stable gliding effect video which produces stunning cinematic views for potential buyers to “walk through” your homes and see the layout and highlights – anywhere, anytime, on any device!

Isn't TourFactory a Video WalkThrough?

No, TourFactory offers a simple way to present your photos in a slideshow – there is no video. Our videos actually walk you through the home – giving your potential buyers a true representation of the layout of the home while highlighting certain features.

Does the realtor or owner need to be there during the shoot?

No. When you schedule a shoot you will be asked to provide access to the property that is schedule for the shoot. It’s best that only the video or photo crew is present during the shoot so that we can ensure a smooth and convenient shoot.

What is your turnaround time?

Our turnaround time on photos are 24 hours from date of shoot. Video walkthroughs are 3 business days from date of shoot.

I just scheduled a shoot. Now what?

Once you schedule a shoot, you will get an email confirming your schedule. You will also receive an email 24 hours before your scheduled shoot. Please make sure the property is ready for the shoot. Follow the guidelines on this FAQ labeled “How do I prepare a property listing for a video or photography shoot.” Once we are finished shooting the property, we will contact you via email. If you ordered a video walkthrough, your video will be available within 3 business days and you will receive an email containing all the links for you to use your new video walkthrough. If you ordered photography, you will receive an email within 24 hours with links to download your photos. Once your videos or photos have been completed and emailed, you will receive an invoice that is due immediately and can be paid online.

How do I prepare a property listing for a video or photography shoot?

In preparation for video walkthroughs and/or photography we recommend that you stage your listing as you would for an open house or showing. We ask that your property is tidy, clean, clutter free, pets and any pet paraphernalia put away, and personal photos put away. Please be aware that our videographers and photographers are not permitted to clean, dust, move furniture or stage the property. We also ask that no other tradespeople such as painter, plumber, handymen, or other people present during the shoot.

  1. All rooms and exterior of property must be accessible at time of shoot
  2. Please make sure that all work and/or punchlist on the property has been completed before the time of shoot
  3. Tidy up the landscaping, mowing and trimming bushes
  4. Make sure all vehicles are out of sight
  5. Remove items like toys, bikes, trash cans, etc. out of sight
  6. Remove and hide all loose items such as remotes, bills, keys, paper towels, etc from the tables and counter
  7. Hide small appliances such as toasters, coffee makers, etc.
  8. Make sure there are no dishes or drying racks in the kitchen
  9. Unclutter your kitchen counter-tops and area as the kitchen is one of the most viewed areas
  10. Clean counters, windows, and mirrors
  11. Empty and hide all trash cans
  12. Replace all burned out light bulbs
  13. Make sure all ceiling fans are free from dirt of dust
  14. Secure pets before the shoot and make sure all pets are removed from any scenes of the property
  15. If alarm systems are present, please make sure they are disabled before shoot

Use the commonsense approach when preparing your property for a shoot. Remember, proper preparation of your property will ensure the best results and will help sell your property faster.

How do I share my videos on MLS, website, and social media?

Once your video walkthrough and/or photos are ready, you will receive an email from us with links to your video (branded and unbranded) and/or photos to post on MLS, your website, and your social media sites.

How can I upload my video to

Once your video is ready, we will provide you with a link to download your video. Once you download your video, you can upload it to your youtube account.

My video won't play on my browser

We make every effort to ensure that your videos will work on a variety of devices and browsers. However, some older devices and browsers are not compatible with current methods for playing Internet video. Please see below for a list of compatible and non-compatible browsers and operating systems. If you are using a non-compatible browser or operating system, switching to a compatible one should take care of the problem.


  • Windows XP operating system (discontinued and no longer supported by Microsoft)
  • Internet Explorer, versions 8 and earlier (discontinued and no longer supported by Microsoft)
  • Firefox for Mac


  • Windows Vista and later operating systems
  • Mac OS
  • Google Chrome
  • Safari
  • Internet Explorer, versions 9 and later
  • Firefox for Windows